Due to the high volume of hardscape orders received, we cannot send photos of current inventory available or accommodate detailed customization. All hardscape sales are FINAL and are not eligible for return or exchange unless you have received the incorrect item(s).
All aquarium driftwood will discolor water. This is normal, harmless and is caused by tannins. Tannins are what give aquarium water a brown or tea colored tint. This can be commonly seen in black water aquariums or biotope aquarium setups. Some hobbyists prefer this look and there are also benefits to having tannins in your water. Some benefits include softer water while also providing an environment that more closely mimics most tropical species environments found in the wild. The color will lighten and dissipate over time with routine water changes and maintenance. If you do not prefer this look, you can remove tannins from your aquarium with this product!
Soak your Bonsai Tree before using to ensure it is waterlogged and to release tannins!
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Bonsai Tree Driftwood for planted aquariums is constructed from various natural aquarium-safe driftwoods. Skilled artisans create each tree by hand, in a wide range of styles and sizes. Bonsai Tree Driftwood is extremely versatile, easy to work with and is a great hardscape choice for an instant aquascape layout.
Almost all driftwood is buoyant! Before using Bonsai Tree Driftwood, we recommend soaking the wood for as long as possible prior to adding it into an aquarium. Alternatively, attach it to a dense aquarium hardscape rock temporarily until the wood sinks on its own.
Recommended Aquatic Plants:
Shipping, Returns and Refunds
Live plants are shipped Monday - Friday for all west coast orders. For all remaining states, live plants will only be shipped Monday through Wednesday and Friday to ensure they arrive at your doorstep 100% healthy.
Rimless aquariums will be shipped throughout the week via UPS or Fedex Ground. For more information, please visit our FAQ page.
Hard goods can be returned up to 14 days after receipt of purchase. Buyer is responsible for return shipping.
Due to its nature, we are unable to accept returns for live plants. In the unlikely event you are unsatisfied in any way, please contact us ASAP. We provide 100% DOA (Dead On Arrival) protection.
To be eligible for a refund/store credit, please contact us within 12 hours of receiving it and provide a photo of the item in its original packaging.
No worries, we’ll take care of everything as long as it fits the guidelines above.
Most answers to general questions can be found on our FAQ page.