Privacy policy
Last updated: August 13, 2026
Glass Aqua Inc. operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"). The Services are powered by Shopify, which enables us to provide our online store and related functionality.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase through the Services, communicate with us, or otherwise interact with Glass Aqua Inc.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.
By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
When we refer to "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified.
Depending on how you interact with us, we may collect the following categories of information:
Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
Payment Information
- Payment method
- Payment confirmations
- Transaction information
Payment card information is processed by our payment providers in connection with your transaction. We do not directly process or store complete payment card numbers.
Account Information
- Username
- Password
- Account preferences
- Saved addresses
- Wishlist information
Order & Shopping Information
- Products viewed
- Products added to cart
- Wishlist activity
- Purchases
- Returns
- Exchanges
- Order history
Communications
Information you provide when contacting customer support, leaving reviews, subscribing to marketing communications, or interacting with us through email, chat, SMS, social media, or other channels.
Device & Technical Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Network information
- Language settings
- Approximate geographic location
- Referral URLs
Website Usage Information
Information about how you interact with our Services, including:
- Pages visited
- Products viewed
- Time spent on pages
- Navigation paths
- Search queries
- Shopping cart activity
- Checkout activity
- Purchases
- Marketing interactions
- Interactions with emails, advertisements, and notifications
How We Collect Information
We collect information:
- Directly from you when you place orders, create an account, subscribe to emails or SMS, contact us, leave reviews, or otherwise interact with the Services.
- Automatically through cookies, pixels, web beacons, tags, Shopify Customer Events, and similar technologies.
- From Shopify and our service providers.
- From advertising, analytics, and business partners.
- From publicly available sources where permitted by law.
Cookies, Pixels & Similar Technologies
We and our service providers use cookies, pixels, tags, software development kits (SDKs), web beacons, local storage, and similar technologies to operate our Services and improve your shopping experience.
These technologies help us:
- Keep you logged in
- Remember your preferences
- Maintain your shopping cart
- Understand website performance
- Measure marketing effectiveness
- Attribute purchases to advertising campaigns
- Personalize advertisements
- Recommend products
- Detect fraud
- Improve our Services
These technologies may collect information including:
- Pages viewed
- Products viewed
- Search activity
- Shopping cart activity
- Purchases
- Device and browser information
- IP address
- Referring websites
- Advertising interactions
- Email engagement
Some of these technologies are implemented through Shopify's Customer Events platform and may transmit information to approved third-party partners that help us provide analytics, advertising, customer communications, affiliate attribution, reviews, back-in-stock notifications, and related services.
You can manage many cookies through your browser settings.
How We Use Your Personal Information
Provide Our Services
We use your personal information to:
- Process orders
- Accept payments
- Ship products
- Handle returns and exchanges
- Maintain your account
- Save preferences
- Display wishlists
- Provide customer support
- Recommend products
- Improve your shopping experience
Marketing & Advertising
We use your personal information to send promotional communications by email, SMS, web push notifications, and other permitted channels.
We and our advertising partners may also use information about your interactions with our Services—including pages visited, products viewed, shopping cart activity, purchases, and other browsing behavior—to:
- Measure advertising effectiveness
- Attribute conversions
- Personalize advertising
- Build audiences
- Improve marketing performance
- Display advertisements on third-party websites and platforms
Analytics & Website Improvement
We analyze how visitors use our Services to:
- Improve website performance
- Understand customer behavior
- Develop new features
- Improve navigation
- Optimize product merchandising
- Measure marketing campaigns
Security & Fraud Prevention
We use personal information to:
- Verify customer accounts
- Detect fraud
- Prevent abuse
- Secure transactions
- Investigate suspicious activity
- Protect our customers and business
Communications
We use your information to:
- Respond to customer service requests
- Send order confirmations
- Provide shipping updates
- Notify you of account activity
- Send back-in-stock notifications
- Send requested marketing communications
Legal Compliance
We may use personal information to comply with applicable law, enforce our agreements, protect our rights, and respond to lawful requests from courts or government authorities.
How We Share Personal Information
We may share personal information in the following circumstances.
Shopify
Our Services are powered by Shopify. Information you provide is shared with Shopify to operate our online store and related services.
Shopify may also process certain information to provide enhanced features, fraud prevention, analytics, and personalized advertising as described in Shopify's own Privacy Policy.
Service Providers
We work with trusted third-party providers that help us operate our business.
These providers may assist with:
- Payment processing
- Shipping and fulfillment
- Fraud prevention
- Cloud hosting
- Customer support
- Email marketing
- SMS messaging
- Web push notifications
- Product reviews
- User-generated content
- Analytics
- Advertising
- Affiliate program management
- Back-in-stock notifications
- Marketing automation
These providers process personal information only as necessary to perform services for us or as otherwise permitted by law.
Advertising & Marketing Partners
We work with advertising and marketing partners that help us measure campaigns, attribute conversions, personalize advertising, and understand customer interactions.
These partners may receive information about your browsing activity, shopping activity, purchases, and interactions with our Services through cookies, pixels, Shopify Customer Events, and similar technologies.
This information may be used to:
- Measure advertising performance
- Deliver personalized advertisements
- Build advertising audiences
- Prevent advertising fraud
- Improve campaign effectiveness
Depending on your location, you may have the right to opt out of certain targeted advertising activities.
Legal Requirements
We may disclose information when required by law or when necessary to:
- Comply with legal obligations
- Respond to lawful government requests
- Protect our rights
- Prevent fraud
- Protect customers
- Enforce our policies
Relationship with Shopify
The Services are hosted by Shopify.
Information you provide through our Services is shared with Shopify so Shopify can provide and improve the Services.
We also use Shopify features that help us improve fraud prevention, analytics, advertising, and customer experience. These features may combine information collected from your interactions with our store with information from Shopify's broader platform.
Shopify is responsible for certain processing activities related to these features.
To learn more, please visit: https://privacy.shopify.com
Third-Party Websites
Our Services may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our Services are not directed toward children.
We do not knowingly collect personal information from children under the age required by applicable law.
If you believe a child has provided us personal information, please contact us so we can remove it.
Security & Data Retention
We use commercially reasonable safeguards designed to protect your information.
However, no method of transmission over the Internet or electronic storage is completely secure.
We retain personal information only as long as reasonably necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
Your Privacy Rights
Depending on where you live, you may have rights including:
- Access your personal information
- Correct inaccurate information
- Delete personal information
- Receive a copy of your information
- Request data portability
- Opt out of targeted advertising
- Withdraw consent where applicable
You may also enable Global Privacy Control (GPC), which we recognize where required by law.
To exercise your rights, please contact us using the information below.
We will not discriminate against you for exercising your privacy rights.
Marketing Preferences
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.
If you have opted into SMS marketing, you may opt out by following the instructions in the text messages you receive.
If you have enabled browser or device push notifications, you may disable them through your browser or device settings.
Even if you opt out of marketing communications, we may continue sending transactional messages such as:
- Order confirmations
- Shipping updates
- Account notifications
- Customer service communications
International Transfers
Your personal information may be transferred to and processed in countries outside your country of residence.
Where required by law, we use appropriate safeguards, including Standard Contractual Clauses or equivalent legal mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
When we do, we will update the "Last updated" date above and post the revised Privacy Policy on this page.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Glass Aqua Inc.
216 S Citrus St, Suite 201
West Covina, CA 91791
United States
Email: hello@glassaqua.com
For information about how Shopify processes personal information, please visit: https://privacy.shopify.com