ACCLIMATION
How to safely acclimate your new betta fish
Remove your Betta from the box and place the bag directly into the desired aquarium for 20-30 minutes to allow the water temperature to equalize. Do not open the bag or remove the fish during this process.
After the allotted time is up, gently remove your betta from its bag and place it in the aquarium. You may use a net, but we recommend using a clean hand. Once removed, dispose of the bag and water inside. DO NOT release bag water into your aquarium.
Enjoy your new Betta Fish!
DOA Policy
In the unfortunate event your Betta arrives deceased, please contact us right away with your order number and photos of the fish in the bag. This must be done within 1 hour of delivery as stated on the carrier’s website to be eligible for a replacement or refund. Time stamps will be referenced, no exceptions. Anything beyond this, please contact us and we will do our best to make it right.
If your fish arrives and appears to be severely ill, please contact us immediately with appropriate photos and/or videos. Once a fish has been added to your personal aquarium for an extended period, we are not responsible for sudden deaths or ailments. Please ensure your aquarium is suitable for a Betta Fish and is fully cycled prior to adding your Betta.