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Mystery Rock Box
Bundles and Kits
3 star rating 2 Reviews
Looking for aquarium stones and rock? But can't decide which you'd like to use? This Mystery Rock Box is the perfect way to get a random stone choice in different sizes for great value. The Rock Box contains a random pick of rock in different sizes commonly sought after by enthusiasts. There might even be an additional surprise from time to time. If you're feeling daring and love a mystery, the Mystery Rock Box is for you.
If today isn't the day, we also have our Glass Aqua Starter Tank Kits for amazing deals that are curated by our team. They contain everything you'll need to start a planted tank.
Includes: At least 5LBS of a random stone choice handpicked by our team from our quality collection
If today isn't the day, we also have our Glass Aqua Starter Tank Kits for amazing deals that are curated by our team. They contain everything you'll need to start a planted tank.
Includes: At least 5LBS of a random stone choice handpicked by our team from our quality collection
Shipping, Returns and Refunds
Shipping
Live plants are shipped Monday through Thursday for all west coast orders. For all remaining states, live plants will only be shipped Monday through Wednesday to ensure they arrive at your doorstep 100% healthy.
Rimless aquariums will be shipped throughout the week via UPS Ground. For more information, please visit our FAQ page.
Returns
Hard goods can be returned up to 14 days after receipt of purchase. Buyer is responsible for return shipping.
Due to its nature, we are unable to accept returns for live plants. In the unlikely event you are unsatisfied in any way, please contact us ASAP. We provide 100% DOA (Dead On Arrival) protection.
To be eligible for a refund/store credit, please contact us within 12 hours of receiving it and provide a photo of the item in its original packaging.
Refunds
No worries, we’ll take care of everything as long as it fits the guidelines above.
Most answers to general questions can be found on our FAQ page.
Live plants are shipped Monday through Thursday for all west coast orders. For all remaining states, live plants will only be shipped Monday through Wednesday to ensure they arrive at your doorstep 100% healthy.
Rimless aquariums will be shipped throughout the week via UPS Ground. For more information, please visit our FAQ page.
Returns
Hard goods can be returned up to 14 days after receipt of purchase. Buyer is responsible for return shipping.
Due to its nature, we are unable to accept returns for live plants. In the unlikely event you are unsatisfied in any way, please contact us ASAP. We provide 100% DOA (Dead On Arrival) protection.
To be eligible for a refund/store credit, please contact us within 12 hours of receiving it and provide a photo of the item in its original packaging.
Refunds
No worries, we’ll take care of everything as long as it fits the guidelines above.
Most answers to general questions can be found on our FAQ page.
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Thank you for your review. It is very disheartening to hear of the experience you have had with us and we'd like to address some of your talking points to hopefully provide some needed clarification.
First, we do not employ or recruit people to advertise for us on any social media platforms so any recommendations you have seen belong to the individual alone. The mystery rock box contains 5LB of random stone. You are correct to be unhappy about receiving one stone. This is not standard and is definitely a mistake on our end. We do not avoid correcting our mistakes, but we need to be notified in order to do so.
Upon checking our records, we have no account of receiving any messages from you regarding your dissatisfaction or we would have been happy to take care of you. To address your concerns regarding the plants you've received, your order shows you purchased $50 worth of aquarium plants on 8/4/2019. Southern California suffers from extreme heat this time of year with temperatures reaching levels over 90F consistently for a few months, annually. We are certain, from experience, that the weather played a large part in the quality of your plants upon arrival. Despite our efforts to send out the healthiest plants for transit, we also fully understand the nature of live aquarium plants. With this in mind, we offer standard DOA coverage so long as we are notified in a timely manner. Details and information can be found on our FAQ and anyone on the team would have been happy to help you.
Snails are a common occurrence with live aquatic plants and are inevitably part of nature. We do not advertise our potted or lead bunched plants to be snail free and can only guarantee this through the use of Tissue Culture. There are many ways to prevent populations from skyrocketing and methods will mainly consist of ensuring the aquarium is well-maintained as snails thrive in environments with excess nutrients available for their reproduction. Many fish will also happily munch on these pests and are a great option.
We take all forms of feedback, negative or positive, very seriously. We appreciate your time taken and wish you the best of luck on your future planted aquarium endeavors!
- Glass Aqua