How much Aquario Neo Soil do I need?
The general rule of thumb is one 3L bag per 5 gallons and one 9L bag per 15 gallons
[Tank Length x Tank Depth x Desired Substrate Height (inches)] / 60 = Total liters of Aquarium Soil required
Shipping, Returns and Refunds
Live plants are shipped Monday through Thursday for all west coast orders. For all remaining states, live plants will only be shipped Monday through Wednesday to ensure they arrive at your doorstep 100% healthy.
Rimless aquariums will be shipped throughout the week via UPS Ground. For more information, please visit our FAQ page.
Hard goods can be returned up to 14 days after receipt of purchase. Buyer is responsible for return shipping.
Due to its nature, we are unable to accept returns for live plants. In the unlikely event you are unsatisfied in any way, please contact us ASAP. We provide 100% DOA (Dead On Arrival) protection.
To be eligible for a refund/store credit, please contact us within 12 hours of receiving it and provide a photo of the item in its original packaging.
No worries, we’ll take care of everything as long as it fits the guidelines above.
Most answers to general questions can be found on our FAQ page.